Contact us
Contact Us
Water in your home or business right now? Call. A real person answers 24 hours a day, 7 days a week, and a crew is on-site within 60 minutes.
24/7 emergency line
(303) 479-3055Answered every hour of every day, including nights and weekends. No after-hours charge.
While you wait
- Stop the water at the main shutoff or the valve under the fixture, if you can do it safely.
- Stay away from electricity. Don't step into water near outlets, the furnace or the electrical panel.
- Take photos of the source and the damage before you move anything.
- If it came up a floor drain or toilet, treat it as sewage. Keep kids and pets out and don't mop it yourself. Report a city sewer problem to City of Boulder Utilities at 303-441-3200 too.
Where we work
The city of Boulder, ZIP codes 80301, 80302, 80303, 80304 and 80305.
Calls are answered by an independent, local water damage restoration company that serves Boulder. Calls may be recorded for quality. See our disclaimer and privacy policy.
What to expect
What happens after you call
A real person answers, any hour. They ask where the water is, whether it is still coming in, and where it came from. Then an IICRC-certified crew gets on the way, and they are on-site within 60 minutes of your call, day or night.
When the crew gets there, they walk the damage with you, take moisture readings past the visible stain, and give you a written, itemized estimate before any work starts. Nothing beyond that estimate happens without your written OK.
What happens after you send the form
Your request comes straight to us and we call you back. The form is good for damage that isn't getting worse, like a ceiling stain or a musty smell after a leak. If water is still coming in, don't wait for a call back. Call (303) 479-3055 now.
Your situation
Renting, managing or running a business?
If you rent
Call your landlord or property manager too, as soon as you can. The building is theirs to insure. Your belongings are yours, so photograph anything damaged and keep receipts for your renter's policy.
If you own a rental
Let your tenants know a crew is coming and who will let them in. If you can't be there, you will get photo updates and a daily report while the unit dries.
If you run a business
Offices, shops, restaurants and rental buildings get the same 24/7 answer. There is no extra charge for nights or weekends.
If you're out of town
Shut off the main water valve if someone nearby can do it, then call. Tell the person on the phone who can open the door for the crew.
Insurance
Paperwork you'll have for your claim
You stay in charge of your insurance claim, and your insurer decides what is covered. What the crew gives you is the paperwork adjusters usually ask for:
- A written, itemized estimate, and your written OK for any extra work
- The drying log, with every moisture reading taken during the job
- A record of what was removed, and when
A few things help on your side too. Take your own photos and a short video before anything is moved. Write down your claim number and your adjuster's name. Keep receipts for hotel nights, meals out and anything you buy because of the damage, since many policies pay back reasonable extra costs when you can show proof.
Quick answers
Contact questions
How fast can someone get to me?
Within 60 minutes of your call, day or night, anywhere in our Boulder service area. The sooner you call, the sooner drying starts, and the less has to be torn out.
Do you cover my area?
We cover the city of Boulder in ZIP codes 80301, 80302, 80303, 80304 and 80305. Give your ZIP code when you call and we will confirm.
Is there a charge for nights or weekends?
No. The rate is the same any hour of any day.
Is calling free?
Yes. The restoration company gives you its own written estimate, and you decide whether to go ahead.
Should I call a plumber first?
If water is still coming in and you can't shut it off, call a plumber to stop the source. If the water has stopped, call us to get it out and the drying started.
Can I just send the form instead of calling?
Yes, and we will call you back. But if water is still coming in, calling is always faster.
Water in your Boulder home right now?
Call any hour. A real person answers, and a local crew gets on the way. No extra charge for nights or weekends.